Terms & Conditions

1. Introduction

Welcome to ThinPC Online (https://thinpc.online/). These Terms & Conditions outline the rules and regulations for using our website and purchasing our products. By accessing our website, browsing, or placing an order, you agree to comply with these Terms & Conditions. If you do not agree, please discontinue using our website.

2. Eligibility

• You must be at least 18 years old to make a purchase on our website.
• If you are under 18, you must use our website under the supervision of a parent or legal guardian.

3. Products & Services

• We specialize in POS machines, printers, scanners, and cash drawers.
• Product descriptions, images, and specifications are provided for reference. While we strive for accuracy, slight variations may occur.
• Product availability is subject to change without prior notice.

4. Pricing & Payments

• Prices are listed in Indian Rupees (INR) and include applicable taxes.
• We reserve the right to modify product prices at any time without notice.
• Payment methods include Credit/Debit Cards, Net Banking, UPI, and Digital Wallets.
• Orders will be processed only after payment confirmation.

5. Order Processing & Cancellation

• Orders are processed within 1-2 business days after payment verification.
• We reserve the right to cancel orders due to stock unavailability, pricing errors, or payment issues.
• Customers may request order cancellations within 24 hours of purchase if the order has not been shipped.

6. Warranty & Liability

• Products come with a manufacturer warranty (where applicable). Customers must retain invoices for warranty claims.
• ThinPC Online is not responsible for damages caused by improper handling, external factors, or unauthorised repairs.

7. Intellectual Property

• All website content, including text, images, and logos, is the property of ThinPC Online. Unauthorised reproduction or use is prohibited.

8. Governing Law & Dispute Resolution

• These terms are governed by the laws of India, with jurisdiction in Mumbai courts.
• Disputes will be resolved through negotiation, arbitration, or legal proceedings as required.

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Privacy Policy

1. Information We Collect

We collect personal information, including:

• Name, phone number, email address, billing & shipping addresses.
• Payment details (secured via third-party gateways).
• Device & browsing data (via cookies & analytics tools).

2. How We Use Your Information

We use your information for:

• Order processing & delivery.
• Customer support & issue resolution.
• Sending promotional emails (optional subscription).
• Website improvement & security.

3. Data Protection & Security

• We implement industry-standard security measures to protect user data from unauthorized access.
• Transactions are encrypted using SSL (Secure Socket Layer) technology.

4. Third-Party Sharing

• We do not sell or rent your personal data.
• Your information is shared with courier partners & payment processors only for order fulfillment.

5. Cookies & Tracking Technologies

• We use cookies to enhance website performance.
• Users can control cookie settings through browser preferences.

6. Your Rights & Choices

• You can request data deletion or corrections by contacting us at dilip@thinpc.net.

7. Contact for Privacy Concerns

For any privacy-related concerns, email us at dilip@thinpc.net.

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Shipping Policy

1. Serviceable Areas

• We ship across India but do not offer international shipping.

2. Order Processing Time

• Orders are processed within 1-2 business days.
• Orders placed on weekends or public holidays will be processed the next business day.

3. Estimated Delivery Time

• Metro Cities: 3-5 business days.
• Tier 2 & 3 Cities: 5-7 business days.
• Remote Areas: 7-10 business days.

4. Shipping Charges

• Shipping fees are calculated based on location, weight, and selected delivery method.
• Free shipping may be available on orders above a certain value.

5. Order Tracking

• A tracking ID will be provided once the order is shipped.
• Customers can track their orders via the courier partner’s website.

6. Delays & Issues

• Delays may occur due to weather conditions, strikes, courier delays, or unforeseen circumstances.

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Return & Refund Policy

1. Return Eligibility

• Returns are accepted within 7 days of delivery for:
  • Defective products.
  • Incorrect items received.
  • Damaged products upon delivery (with proof).
• Items must be unused, in original packaging, and include all accessories.

2. How to Initiate a Return

• Email dilip@thinpc.net with:
  • Order number
  • Reason for return
  • Images of the product (if damaged or defective)

3. Refund Process

• Once the returned product is inspected, refunds will be processed within 5-7 business days.
• Refunds will be credited to the original payment method within 5-7 business days.
• Shipping charges are non-refundable (unless the issue is from our side).

4. Non-Returnable Items

• Software products, downloadable items, and customized orders.
• Used, tampered, or damaged items that are not covered under warranty.

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Exchange/Replacement Policy

1. Eligibility for Exchange/Replacement

• Only defective, damaged, or incorrect products qualify for exchange.
• Exchange requests must be made within 7 days of delivery.

2. Process for Exchange

1. Contact dilip@thinpc.net with:
   • Order details
   • Issue description
   • Product images (if applicable)
2. Once approved, return the item via:
   • Courier pickup (where available)
   • Self-shipping (reimbursement available for valid cases)
3. A replacement will be shipped within 5-7 business days after receiving the return.

3. Delivery Time for Replacement

• Metro cities: 3-5 business days after dispatch.
• Tier 2 & 3 cities: 5-7 business days after dispatch.
• Remote areas: 7-10 business days after dispatch.

4. Exchange Conditions

• Products must be returned in their original packaging, with all accessories & manuals.
• Exchange requests may be denied if:
  • The product shows signs of misuse.
  • It is damaged due to mishandling.